Changed your mind? Something not quite right? We're here to help.

We hope you love The Money Between Us conversation cards, but we understand that sometimes things don't go to plan. Here's everything you need to know about returns, refunds and exchanges.

Returns

If you've changed your mind about your purchase, you can cancel your order within 14 days of receiving it, for any reason.

To arrange a return, please contact us through our Something on Your Mind? page within 14 days of delivery, including your order number.

Once you've notified us, you'll have another 14 days to send your deck back.

Please package your cards carefully to keep them protected during their journey back to us.

You can inspect your deck as you would in a shop. However, if the cards have been used or handled beyond what's necessary to inspect them, we may make a deduction from your refund to reflect any reduction in value.

For change-of-mind returns, customers are responsible for return postage costs. We recommend using a tracked service and keeping your proof of postage.

Refunds

Once your return has been received, or you've provided proof of return postage, we'll process your refund within 14 days.

Your refund will be issued to your original payment method and will include the price of the returned deck and the standard delivery charge where applicable.

Please note that your payment provider may take additional time to make the funds available in your account.

Damaged, Faulty or Incorrect Orders

Oh no! That's definitely not the experience we want you to have.

If your deck arrives damaged, faulty or isn't what you ordered, please get in touch as soon as possible.

Include your order number, a brief description of the issue and, where possible, a few photos so we can understand what's happened.

We'll work with you to put things right, whether that's a replacement or refund, in line with your consumer rights.

You won't be responsible for reasonable return postage costs for faulty or incorrect items.

Exchanges

Want to exchange your deck?

We don't currently offer direct exchanges for change-of-mind purchases.

If you'd like a different item, you can return your original order in line with our returns policy and place a new order.

If your deck is faulty, damaged or incorrect, please contact us so we can arrange an appropriate solution.

Pre-Orders and Cancellations

If you've placed a pre-order and would like to cancel before your deck has been dispatched, please contact us as soon as possible.

If your order has already been dispatched, you can still exercise your usual cancellation and return rights.

Your Free Companion Guide

Every Core Edition deck includes access to our free digital companion guide.

As the guide is provided free of charge, there is no separate payment to refund. Downloading it does not remove your statutory cancellation rights for the physical card deck.

Need a Hand?

Questions about your order, a return or anything else?

Head over to our Something on Your Mind? contact page and send us a message. We'll be happy to help.

This policy does not affect your statutory rights under UK consumer law.